Appointments

You can request an appointment with us online, by phone or in person.

All appointment requests are triaged in the same way regardless of how you contact us.

To request an appointment online

We use an online triage system called Accurx for all medical and administrative requests.

This helps us understand your needs and make sure you are seen by the right person, at the right time.

Our clinical team will review all requests and decide who needs help first based on who needs help most and we will contact you with the appropriate next step.

This may include:

• advice by text, phone or Email
• a telephone or face-to-face appointment
• a link to book an appointment
• help with an administrative request
• signposting to another appropriate service

We ask that all urgent requests are made before 11am.

We aim to review requests on the same working day.

Reviewing your request does not always mean we will contact you on the same day. If your problem is not urgent, it may take longer for us to contact you or arrange an appointment.

If we think you need urgent medical help, we will contact you sooner.

If your symptoms get worse, or you become worried while waiting, do not wait for us to contact you. Call NHS 111, phone the practice, or get urgent medical help if needed.

Request an appointment by calling the surgery or attending in person

If you do not have access to the internet or need help completing our form you can:

• call the surgery on 0161 776 0737
• attend the surgery in person and speak to our receptionists
• ask a family member or carer to complete it on your behalf
• our reception team can complete the form on your behalf

All appointment requests are triaged in the same way regardless of how you contact us.

Enhanced access 

Patients registered at this practice will be able to have evening and weekend appointments following the launch of the Salford Wide Extended Access Pilot in Eccles and Irlam. 

The pilot, run by Salford Primary Care Together, means patients will be able to book appointments later in the evening (6:30pm to 8pm) Monday to Friday and on a Saturday and Sunday morning (9:30am to 12:30pm).

These appointments will take place at Eccles Gateway or at Mosslands Medical Practice (this varies of each day of the week). 

Salford Primary Care Together is a Community Interest Company created by Salford’s GPs to help local people live healthier, happier and fulfilling lives. 

Home Visits 

Our GP practice is constantly striving to improve patient care and make the best use of our clinical staff.

Home visits are only available for housebound patients and for those too ill to attend the surgery.

Please be aware that the following are not reasons to be entitled to a home visit:

• Old age: all patients are different. We do not discriminate based on age. We only take medical conditions into consideration
• Unwell children: Children should always be brought into the practice unless they are normally bed bound due to severe disability. If a child is so unwell that you do not think they are able to come into the practice, then this is extremely concerning and maybe your child would be better going straight to hospital for an emergency assessment.
• Living in a care home: most patient in care homes are still able to attend hospital outpatient appointments and take trips out and can therefore come to the GP surgery
• Lack of transport or finances: we are not able to provide home visits for these reasons
• Housebound: being housebound does not always prevent use of transport

Where home visits are appropriate and worthwhile

• Terminally ill patients: Those who are at most clinical need
• Truly bedbound patients: Those who are confined to bed
• So poorly, the patient would be harmed if moved: Those who are at most clinical need

To request a home visit, please phone the surgery before 11am, you will then be triaged by the on call GP that day who will decide whether it is deemed necessary for you to have a home visit.

Pharmacy First 

Pharmacy First enables community pharmacists to supply prescription-only medicines, including antibiotics and antivirals where clinically appropriate, to treat seven common health conditions without the need to visit a GP.

You can get treatment for these conditions by walking into the pharmacy or contacting them virtually. GP receptionists, NHS 111 and providers of emergency care will also be able to direct patients to pharmacies, that offer the service, if contacted. 

What are the seven common conditions? 

• Sinusitis 
• Sore throat 
• Earache 
• Infected insect bite 
• Impetigo (a bacterial skin infection) 
• Shingles 
• Uncomplicated urinary tract infections in women. 

Your appointment 

However you choose to contact us, we may offer you a consultation: 

• by phone 
• by email 
• face to face at the surgery 
• on a video call 

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system: Patient Access
• phone us on Irlam Medical Centre 0161 776 0737 or Longfield Lodge Surgery 0161 776 0737 during opening times

Related information

Health A to Z

Sick notes

Test results