Appointments

Online consultation

All GP surgeries are run on an appointments system and appointments can be made by:

• Using our NON URGENT – Get help for any health problem form
• or by phoning or visiting the practice where a form can be completed on your behalf by a member of our Care Navigation Team

For appointments with the nursing team you can phone, visit the practice or use our Request an appointment with a nurse or healthcare assistant form.

Urgent GP appointments 

To request an urgent GP appointment for today (Monday to Friday) during opening times: 

• We do not process urgent request forms submitted after 11:00 AM. If you need urgent medical assistance after this time, please contact the practice on 0161 776 0737 or NHS 111. This ensures all urgent cases receive timely and appropriate care.
• Complete the online form URGENT – Get help for any health problem
• Your request will be triaged by a GP based on your answers to all the questions. Once triaged, it may be that a member of our care navigation team will call you with an appointment on the day if deemed appropriate (please make sure you are available to take a call). The doctor may however respond, via email to your query so please check your emails (including your junk email box) for a response if you have not heard back from us. 
• If this is an urgent appointment, we aim to respond by 12 noon. 

Routine appointments 

You can request a routine appointment in advance during opening hours.  

• Either by completing this online form Get help for any health problem
• Or calling us on 0161 776 0737 and we will complete a form on your behalf

We will aim to respond to routine appointment requests within 72 hours of receipt. 

We will use your answers to direct you to the most suitable doctor, nurse or healthcare professional to help you. 

Enhanced access 

Patients registered at this practice will be able to have evening and weekend appointments following the launch of the Salford Wide Extended Access Pilot in Eccles and Irlam. 

The pilot, run by Salford Primary Care Together, means patients will be able to book appointments later in the evening (6:30pm to 8pm) Monday to Friday and on a Saturday and Sunday morning (9:30am to 12:30pm).

These appointments will take place at Eccles Gateway or at Mosslands Medical Practice (this varies of each day of the week). 

Salford Primary Care Together is a Community Interest Company created by Salford’s GPs to help local people live healthier, happier and fulfilling lives. 

Home Visits 

Our GP practice is constantly striving to improve patient care and make the best use of our clinical staff.

Home visits are only available for housebound patients and for those too ill to attend the surgery.

Please be aware that the following are not reasons to be entitled to a home visit:

• Old age: all patients are different. We do not discriminate based on age. We only take medical conditions into consideration
• Unwell children: Children should always be brought into the practice unless they are normally bed bound due to severe disability. If a child is so unwell that you do not think they are able to come into the practice, then this is extremely concerning and maybe your child would be better going straight to hospital for an emergency assessment.
• Living in a care home: most patient in care homes are still able to attend hospital outpatient appointments and take trips out and can therefore come to the GP surgery
• Lack of transport or finances: we are not able to provide home visits for these reasons
• Housebound: being housebound does not always prevent use of transport

Where home visits are appropriate and worthwhile

• Terminally ill patients: Those who are at most clinical need
• Truly bedbound patients: Those who are confined to bed
• So poorly, the patient would be harmed if moved: Those who are at most clinical need

To request a home visit, please phone the surgery before 11am, you will then be triaged by the on call GP that day who will decide whether it is deemed necessary for you to have a home visit.

Pharmacy First 

Pharmacy First enables community pharmacists to supply prescription-only medicines, including antibiotics and antivirals where clinically appropriate, to treat seven common health conditions without the need to visit a GP.

You can get treatment for these conditions by walking into the pharmacy or contacting them virtually. GP receptionists, NHS 111 and providers of emergency care will also be able to direct patients to pharmacies, that offer the service, if contacted. 

What are the seven common conditions? 

• Sinusitis 
• Sore throat 
• Earache 
• Infected insect bite 
• Impetigo (a bacterial skin infection) 
• Shingles 
• Uncomplicated urinary tract infections in women. 

Your appointment 

However you choose to contact us, we may offer you a consultation: 

• by phone 
• by email 
• face to face at the surgery 
• on a video call 

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system: Patient Access
• phone us on Irlam Medical Centre 0161 776 0737 or Longfield Lodge Surgery 0161 776 0737 during opening times

Related information

Health A to Z

Sick notes

Test results