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Friends & Family Test - Feedback

As you may know the NHS has rolled out a new Friends & Family Test which allows patients to give their feedback regarding their most recent NHS experience.

 

You may have noticed recently that you are getting more text messages about your appointments here at the surgery - this is due to our NEW text messaging service that we have signed up for.  You may also get a text re our Friends & Family test; all of the accumulated data now comes back to us in reports - see download below - and we will upload these reports on a regular basis - please have a look - some of the comments are interesting as well as the comparison data.

F&F data aug sept 2018.pdf

We also received some handwritten comments as follows:-

August

"Friendly - helpful - understanding.  Frontline staff to nurse & GPs makes coming to the surgery less of a chore"

September

"1st class practice - GPs - Reception consider very lucky to have this facility"

Many thanks to our patients who have taken the time to complete a card or provide feedback  we do appreciate your effort & comments - if you would like to give your own feedback you can complete a card in surgery, comment here online, reply to our NEW text messaging service or you can always e-mail your comments to us at m.mp@nhs.net!

 



 
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